Global Support
Our mission: for you to succeed at every step of your optimization journey
Rémi Raffard, Head of Customer Success & Professional Services
"Here at Kameleoon, we treasure our clients’ success. This is why every client benefits from a dedicated team that supports your entire optimization strategy".
STRATEGY
Benefit from our expertise and our certified partner agencies’ experience, gained working with hundreds of customers.
From analyzing your website around analytics and UX to an in-depth examination of your visitor data to help identify target segments, Kameleoon and their certified partners will work with you to create a personalized, actionable and concrete strategy that meets your specific business needs.
IMPLEMENTATION
Deliver your strategy without worrying about technology.
From set-up to implementation, we take care of everything. Our mission is to ensure you make the most of Kameleoon’s solution, and that your personalization and testing strategies are successful. We’ll work alongside you through implementation, and help you identify new opportunities where our solution delivers even greater value.
ANALYSIS
An agile methodology with concrete results.
The performance and relevance of your personalization and A/B testing campaigns are continuously monitored by your customer success manager. Kameleoon and their certified partners will then help you analyze your results and recommend new ideas, helping you to develop a culture of continuous optimization and experimentation.
TRAINING
Become a personalization pro. Our customer success team meets you face-to-face in your office, sharing personalization and optimization best practices, as well as delivering all the training you need to use the advanced features of our solution.
When you become a Kameleoon customer, you’ll also be invited to exclusive events that bring together experts and peers from your industry to share experiences and insights.
A Dedicated Team to Support You
Customer Success Support
Kameleoon’s customer success managers will be your main contact for onboarding, training, and ensuring adoption of our solution.
Your dedicated CSM will enable you to train your teams and build the right processes and approach for developing successful UX and personalization strategies, aligned with your business needs.
Technical Support
Most of our clients do not have a strong technical background, and that’s OK! We do! Kameleoon’s Professional Services team is here to support every customer, from initial implementation to the most complex project delivery.
For more complicated projects, a dedicated technical account manager will accompany you at every step, from start to the finish.
